How do I make a warranty claim with KA Media?

Email info@kamedia.ca with a photo of the damaged hardware and a description of what broke. KA Media reviews the photo, confirms which parts need replacing, and ships them directly. The customer pays a small delivery fee. No forms or claim numbers required.

Does the KA Media warranty cover courier damage?

Yes. If hardware is damaged in transit at any point during the life of the frame, it is covered. Customers do not need to file a claim with the courier.

Do I have to pay anything under the KA Media lifetime warranty?

Customers pay a small delivery fee for replacement parts to be shipped. The parts themselves are at no cost. There is no service fee, labour charge, or deductible.

KA Media · Warranties and Guarantees

Lifetime Frame Warranty

Q: What does the KA Media lifetime frame warranty cover?

The KA Media Lifetime Frame Warranty covers all frame hardware for as long as you own it. Broken clips, bent poles, torn velcro, snapped connectors, and courier damage are all covered. Email a photo of the damage and KA Media ships replacement parts. The customer pays a small delivery fee. The warranty applies to all three frame types: the Expand, the Quick Click, and the Edge.

Q: Is the lifetime warranty the same for all KA Media frame types?

Yes. The Expand, the Quick Click, and the Edge all carry the same lifetime warranty on all hardware. There are no tiered warranty levels or premium coverage add-ons.

Q: What is the difference between the lifetime frame warranty and the 3-Phase Brand Consistency Guarantee?

The Lifetime Frame Warranty covers the physical hardware for as long as you own the frame. The 3-Phase Brand Consistency Guarantee covers the print quality before production: artwork review, physical swatch approval, and press calibration. Both apply to every KA Media order.

Every frame KA Media sells is covered for life. Something breaks, you email us, we send replacement parts. You cover a small delivery fee. That is the entire process.

KA Media lifetime frame warranty step and repeat backdrop

Hero image: swap for frame hardware photo when available

Photo strip: swap all four for frame hardware photos when available

What is covered

What Does the KA Media Lifetime Frame Warranty Cover?

Direct answer

The KA Media Lifetime Frame Warranty covers all frame hardware for as long as you own it. Broken clips, bent poles, torn velcro, snapped connectors, email us a photo of what is damaged and we send replacement parts. You pay a small delivery fee. The warranty covers all three KA Media frame types: the Expand, the Quick Click, and the Edge.

Most backdrop suppliers offer frame warranties of 90 days to one year. Some offer nothing in writing. A frame that fails at your third event is not a savings, it is a liability at a live event with no time to fix it. KA Media frames are covered for life because that is the only warranty that actually protects you.

How we compare

Lifetime vs the Industry Standard

90d

Typical competitor warranty

Most suppliers offer 90 days to one year of frame coverage. After that, replacement parts are your cost.

Life

KA Media warranty

Every frame is covered for life. Something breaks at your tenth event or your hundredth, email us and we take care of it.

Frame types covered

The Expand, the Quick Click, and the Edge. All three frame types carry the same lifetime warranty on all hardware.

Specific coverage

What the Warranty Covers

The warranty exists for the real-world wear and tear of active event use. Here is what it covers in practice.

Broken Clips

The locking clips that hold the Expand frame together take the most stress during setup and teardown. A broken clip is the most common warranty claim, and the most straightforward. Email us a photo, we ship a replacement.

Bent or Snapped Poles

Aluminum poles can bend or snap under pressure, from a case being dropped, a courier handling the shipment, or a frame being forced into a tight space. All pole components are covered regardless of how the damage occurred.

Torn or Worn Velcro

The velcro that mounts fabric to the frame wears down with repeated use. When it stops holding the fabric cleanly, email us and we send replacement velcro strips so the frame continues to work as it should.

Courier Damage

Frames ship in carry cases but couriers are not always gentle. If hardware arrives damaged or is damaged in transit at any point during the life of the frame, it is covered. You do not need to file a claim with the courier.

General Hardware Wear

Connectors, feet, stabilizer bars, and other structural components that wear out through regular use. If a part stops working and it is a hardware component, it is covered. Email us what is wrong and we will sort it out.

All Three Frame Types

The Expand, the Quick Click, and the Edge all carry the same lifetime warranty. Every frame KA Media sells is covered, no tiered warranty levels, no premium coverage add-ons required.

Covered for life. No exceptions.

Image band: swap for frame hardware photo when available

The process

How to Make a Warranty Claim

Three steps. No forms, no hold music, no third-party claim process.

Email Us a Photo

Send an email to info@kamedia.ca with a photo of the damaged hardware. Describe what broke and how. That is the entire claim process, no forms, no claim numbers, no waiting on hold.

We Confirm and Ship Parts

We review the photo and confirm which parts need to be replaced. Replacement parts ship to you directly. You pay a small delivery fee. The parts themselves are at no cost.

Back in Action

Swap in the replacement parts and your frame is ready for the next event. Most hardware issues are fixed in minutes.

One thing worth knowing: most warranty claims are simple, a broken clip or a worn velcro strip. These are resolved quickly with a single parts shipment. For the rare case of significant structural damage, we will assess the hardware and work out the right solution with you directly. In over a decade of business, we have never had a client left without a working frame.

What clients say

Built to Last. Backed to Last Longer.

Some of our units are over a decade old and are still in use. High quality products, fast service, solid communication. They are our go-to company.

David Comeau

Stage Group International Inc.

I have worked in PR for 15 years and have used a lot of different suppliers. I highly recommend Kick Ass Media.

Jamie Dykstra

Director, Communications and Content, Woodbine Entertainment

This year we have countless photos featuring our beautiful and flawless step and repeat. We will certainly be back for more.

Nneka Luke

Media Director, Trinidad+Tobago Film Festival

The other guarantee

The 3-Phase Brand Consistency Guarantee

The Lifetime Frame Warranty covers the hardware. The 3-Phase Brand Consistency Guarantee covers everything that happens before it ships, so what arrives at your event is exactly what you approved.

Phase 1

Full-Size Artwork Review

Our designer checks your files at actual print dimensions before production begins. Colour accuracy, logo distortion, and layout issues are all caught before anything goes to print.

Phase 2

Brand Tone Verification

We print a physical swatch to verify your brand tones. You approve the colour in your hands, not on a screen. If it does not match, we reprint at no cost.

Phase 3

Press Calibration

Equipment is calibrated before your job runs. Where needed, a proof is sent for your approval before the full production run begins.

Common questions

Frequently Asked Questions

The warranty covers all frame hardware for as long as you own the frame. Broken clips, bent poles, torn velcro, snapped connectors, and courier damage are all covered. Email us a photo of what is damaged and we ship replacement parts. You pay a small delivery fee. The warranty applies to all three KA Media frame types: the Expand, the Quick Click, and the Edge.

Email info@kamedia.ca with a photo of the damaged hardware and a description of what broke. We review the photo, confirm which parts need replacing, and ship them to you. You cover a small delivery fee. No forms, no claim numbers, no hold music.

Yes. If hardware is damaged in transit at any point during the life of the frame, it is covered. You do not need to file a claim with the courier. Just email us a photo of the damage and we will send replacement parts.

Yes. The Expand, the Quick Click, and the Edge all carry the same lifetime warranty on all hardware. There are no tiered warranty levels or premium coverage add-ons required.

You pay a small delivery fee for the replacement parts to be shipped to you. The parts themselves are at no cost. There is no service fee, no labour charge, and no deductible.

KA Media frames are built from lightweight aluminum designed for repeated professional event use. Many clients have been using the same frames for over a decade. The lifetime warranty exists because we stand behind the hardware for as long as you use it, not because we expect it to fail.

The Lifetime Frame Warranty covers the physical hardware, poles, clips, velcro, connectors, for as long as you own the frame. The 3-Phase Brand Consistency Guarantee covers the print quality before production begins: artwork review, physical swatch approval, and press calibration. Both apply to every order.

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